Shipping policy

Shipping Policy - JourneyStore.pk

1. Shipping Coverage
We deliver across Pakistan, ensuring that your orders reach you safely and on time.

2. Shipping Timeframe

  • Orders are processed within 24-48 hours after confirmation.

  • Delivery time varies based on location:

    • Major Cities: 2-3 business days

    • Other Cities: 4-6 business days

3. Shipping Charges

  • Standard Delivery: Flat shipping charges apply based on your location. Exact charges will be calculated at checkout.

  • Free Shipping: Available on orders above a certain amount (if applicable, details will be mentioned on the website).

4. Payment Methods

  • We offer Cash on Delivery (COD) for your convenience.

  • Online payment options may be available soon.

5. Order Confirmation & Tracking

  • Once your order is placed, you will receive a confirmation via email.

  • A tracking number will be provided so you can monitor your shipment status.

6. Delivery Attempts & Order Acceptance

  • The courier will attempt delivery twice. If the order is not received, it will be returned to us.

  • Customers are required to provide accurate shipping details to avoid delays.

7. Damaged or Missing Items

  • If you receive a damaged or incomplete order, please contact our support team within 24 hours of delivery with proof (photos/videos) to resolve the issue.

8. Contact Us
For any queries regarding shipping, feel free to contact us at journeystorepk@gmail.com or through our customer support helpline.

Note: This policy is subject to change without prior notice. Please refer to our website for the latest updates.