Refund policy

Shipping & Return Policy - JourneyStore.pk

1. Shipping Coverage
We deliver across Pakistan, ensuring that your orders reach you safely and on time.

2. Shipping Timeframe

  • Orders are processed within 24-48 hours after confirmation.

  • Delivery time varies based on location:

    • Major Cities: 3-4 business days

    • Remote Areas: 5-6 business days

3. Shipping Charges

  • Standard Delivery: Flat shipping charges apply based on your location. Exact charges will be calculated at checkout.

  • Free Shipping: Available on orders above a certain amount (if applicable, details will be mentioned on the website).

4. Payment Methods

  • We offer Cash on Delivery (COD) for your convenience.

  • Online payment options may be available soon.

5. Order Confirmation & Tracking

  • Once your order is placed, you will receive a confirmation via email or SMS.

  • A tracking number will be provided so you can monitor your shipment status.

6. Delivery Attempts & Order Acceptance

  • The courier will attempt delivery twice. If the order is not received, it will be returned to us.

  • Customers are required to provide accurate shipping details to avoid delays.

7. Damaged or Missing Items

  • If you receive a damaged or incomplete order, please contact our support team within 24 hours of delivery with proof (photos/videos) to resolve the issue.

Return & Exchange Policy

1. Eligibility for Returns

  • Returns and exchanges are accepted within 7 days of delivery.

  • The item must be unused, undamaged, and in its original packaging with all tags intact.

  • Items purchased on sale or clearance are non-refundable unless defective.

2. How to Request a Return

  • To initiate a return, contact our support team at journeystorepk@gmail.com with your order details and reason for return.

  • Our team will guide you through the process and provide a return shipping address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe return.

4. Refund Process

  • Once we receive the returned item and inspect it, a refund will be processed within 5-7 business days.

  • Refunds will be issued via the original payment method (or as store credit if applicable).

  • COD orders will be refunded as store credit or bank transfer.

5. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Non-Returnable Items

  • Items that have been used, washed, or altered in any way.

  • Personal care and hygiene products.

7. Contact Us
For any return or exchange inquiries, reach out to our team at 
journeystorepk@gmail.com

Note: This policy is subject to change without prior notice. Please refer to our website for the latest updates.